General Terms and Conditions

1. My working method

1.1 As I have another full-time job, a certain amount of planning is necessary for me and unfortunately I cannot be available for emergencies immediately and at any time of the day or night, but work to fixed appointments. In the case of physical complaints, the first port of call should always be the vet. I try to reply to emails received on weekdays on the same day, but no later than the following day. I may not reply to inquiries received late in the evening or at night, at the weekend or on public holidays until the next working day. During my time off, which I will announce in good time on my website, I will not answer any inquiries or give any sessions. 

1.2 In the case of personal online consultations, I provide my services in electronic form via online video conference using the Zoom application software. A link to the session will be sent by email before the meeting begins. If Zoom is being used for the first time, a request will appear to download and install the program free of charge (Zoom provides instructions for this as soon as the link is called up). Following a Zoom session, I will send a recording of the entire session on request, which is intended exclusively for the customer. It may not be passed on outside the private sphere.

1.2 I only communicate with animals that legally belong to the client. 

1.3 All contents of the conversation are subject to confidentiality.


2. Prices

2.1 Current prices can be found on my website,

2.2 According to § 19 UStG no VAT is charged. All prices are, therefore, final prices.

2.3 Payment is made in advance. 


3. The music that is played and recorded

I reserve all rights to the music. The video and audio recordings may only be used by the client for private use and it is not permitted to use them commercially, sell them or reproduce them in any form. Any further use requires an express written agreement between the customer and me as the copyright owner and author.



4. Disclaimer

4.1 I am not a veterinarian, doctor, psychologist or psychotherapist, but I only provide guidance and support. I make no promises of healing and do not make medical diagnoses. My support therefore never replaces a visit to a (veterinary) doctor or other medical professional. I strongly recommend that you do not discontinue a (veterinary) medically prescribed therapy and continue to receive medical treatment.

4.2 If a serious mental or physical illness exists or is suspected, please consult a doctor, alternative practitioner or psychotherapist first. In the case of long-term medical treatment for a physical or mental illness, please obtain a certificate from the doctor treating you confirming that you are fit to participate. 

4.3 I accept no liability for the content of an animal communication or for the consequences of listening to the music (harp, singing and sound). The responsibility for oneself and one's animal, as well as any decisions regarding further action, lies solely with the client. 

4.4 I provide my services with the utmost care and to the best of my knowledge and belief. However, I do not guarantee that a specific outcome will be achieved or that a specific goal will be reached. This depends not least on the personal commitment and will of the client, over which I have no influence.


5. Applicable law

The law of the Federal Republic of Germany shall apply to all legal relationships between the parties. In the case of consumers, this choice of law shall only apply insofar as the protection granted by mandatory provisions of the law of the country in which the consumer has his habitual residence is not withdrawn.




©Annika Paßmann

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